28 Insights on Business and Marketing  by Warren Buffet

I’ve been a consultant or owned a business for almost over 30 years. When you’ve been in business or worked with as many business owners/entrepreneurs as I have you start to see trends. I thought I’d try to capture some thoughts I’ve learned so far in this journey. What follows has no order or sequence it’s just general truisms I’ve discovered working with some amazing people throughout the years…

  1. There are things in your business you should be doing, and you know you should be doing but you put them off last. Do these first.
  2. More unproductive time is spent doing the things you should outsource. Find opportunities to outsource things you really shouldn’t be doing and if you can’t outsource then find ways to put these into a system where you are more proficient.
  3. Marketing hasn’t changed all that much, only the tools and the way you communicate with your target market has. Learn the foundations of marketing, branding, and positioning.
  4. Start the day with the most important thing you need to do and end the day with asking what you accomplished. If those 2 things don’t match up make a change immediately.
  5. The phone is still one of the best networking tools on the planet and beats social media hands down.
  6. Follow up and consistency are the cornerstone of a strong and growing business.
  7. Your target market is more educated on your product, service, or idea than they have ever been. This gives you an opportunity to really solve solutions; the challenge is solving the right solutions.
  8. People make decisions both emotionally and logically. If these are out of sync in your offering or process people will run for the hills. Your offers have to make emotional and logical sense.
  9. People have made up their mind before they talk to you. It’s your job to help them come to the conclusion that you, your product, or idea is what they have been seeking.
  10. Rely on experts. It is said that you don’t know what you don’t know. Don’t allow this to happen in your business. Find the things that are critical to know to give you a competitive advantage and work with experts to help you understand how to capitalize on these things.
  11. Instill a dedication to being the best for yourself and your team. This will take you farther than any marketing strategy.
  12. Test your reasoning and thoughts. Design tests in your business and marketing so that you can prove yourself right or wrong. Then iterate these.
  13. All businesses need systems, what are yours and have you developed them.
  14. Understand your markets buying signals and buying timeframe. In certain markets there are trigger events that cause your market to be aware of a problem or seek a solution. The birth of a child is a good trigger event that spurs a whole host of purchase decisions. What is your target market buying signals, timeframe, and trigger events?
  15. Attention is becoming one of the scarcest resources. If you get someone’s attentionrespect it and give them what they want or seek.
  16. If you’re just getting started or rebooting, start with your big idea, a strong website, and find unique ways to reach people who want what you have. Spend zero amount of time in social media until you have this figured out.
  17. You have hidden revenue in your business; the trick is finding where it’s at with as little amount of effort as possible.
  18. Act. More people fail by not acting than they do by getting their idea in motion. When you act you get feedback, when you get feedback you improve, and when you improve you ultimately get to something that works in the marketplace.
  19. Trust yourself. You know deep down inside that your idea will work now prove the world wrong.
  20. Quantity rarely trumps quality. This is even truer when you look at the amount of effort and time you put into your business. Make sure it’s quality and not quantity that you are measuring.
  21. No clear metrics. Write down and track the key metrics that drive your sales, prospecting, and efficiency of your business.
  22. Focus on what you can control and let go of the things you cannot. Or better yet find ways to flip the things you can’t control in your mind in a way that you can control them within yourself.
  23. Learn to look at a situation in 3 ways, your way, their way, and as an observer looking at both.
  24. Most sales can be defined by a straight line, and this straight line happens even before you talk to your prospect. The better you get at managing that line the more sales and business you will create.
  25. Seek a yes or no, if it’s a maybe you should run. A yes or no is a decision, maybe will always have lingering questions.
  26. Your success is your own. No one cares more about your success than you. Don’t rely on someone else to be your driver in success.
  27. Find a way to banish need from your negotiations. The other side can sense this. Even if you do need that deal or that project operating from this mindset will make it harder to close.
  28. Know your why.

7 Restaurant Rating Sites, other than zomato for Owners to Monitor

As such, it is in the restaurateur’s best interest to find out what’s on patrons’ minds in terms of their experience with the establishment.

Here are seven restaurant-related rating-and-review sites that can help.

1. Urbanspoon

Urbanspoon is devoted exclusively to the dining industry.

One of the more popular review sites devoted exclusively to the dining industry, Urbanspoon allows customers to add places they frequent to its directory.

Restaurant owners and managers can claim their listing by clicking the “Is this your restaurant?” button located in the top-right of the page.

Restaurant owners click the button to claim their listing.

Restaurants can also add their listing, in the event it is not in the directory. Urbanspoon will call to confirm the authenticity of the listing and reviews all new listings prior to adding them to the site.

Urbanspoon limits restaurants to updating their business information, responding to user reviews either publicly or privately, and seeing voting trends for their business. Owners cannot edit or remove reviews, but can contact Urbanspoon for those that violate its guidelines and request removal.

2. OpenTable

OpenTable users can make reservations online.

Designed as a site that allows customers to make reservations online, OpenTable includes customer reviews and ratings.

For online reservations, OpenTable charges restaurants monthly and per-reservation fees for their use of the system. Restaurants must sign up to the service to gain inclusion in the directory.

Subscribing restaurants get access to a management portal where they can customize floor plans, assign tables, and get information about their customers to provide more personalized service.

Although owners are not allowed to respond to customer reviews publicly, all reviews are accompanied by a “Contact Author” link that restaurateurs can use to contact the reviewer directly via a private message.

In addition, the site offers both paid and free promotional tools for use by restaurants.

3. Restaurantica

An example of a Restaurantica profile.

Like Urbanspoon, Restaurantica — owned by Yellow Pages Group Co. in Canada — allows patrons to add listings, which restaurant owners can then claim. Doing so enables them to edit their information and interact with the site’s members.

Restaurants can add up to three cuisines, list hours of operation, the price range, accept reservations, add photos, and link to their website.

The messaging system enables owners and managers to comment on reviews and interact with customers before or after a visit, as well as offer incentives to entice customers to return. Advertising options are also available.

4. Dine.com

Example of Dine.com restaurant profile.

Started in 1994, Dine.com is one of the oldest restaurant rating-and-review sites on the list. It offers personalized recommendations to members based on their food preferences and, like the others, contains member ratings and reviews.

Owners who claim their listing can get a custom URL for the restaurant, create photo albums, add a detailed description, and create their menu online. In addition, they can post messages and get feedback directly from customers.

One drawback to Dine.com is that it does not have a verification procedure such as phone or direct mail that ensures the authenticity of the claimed listing. Anyone can claim to be the owner, and the only authentication comes in the form of an email with a confirmation link.

5. MenuPages

Members can download menus or view them online.

Limited to a handful of cities — New York City, San Francisco, and Los Angeles among them — MenuPages enables consumers to download restaurant menus or view them online.

Like the others, it allows users to rate and review restaurants. But there appears to be no way for owners to respond. Owners can, however, list or update menus and advertise on the site.

6. Zagat

Zagat is the oldest restaurant rating and review service.

Founded in 1979, Zagat predates the commercial Internet. Initially, its founders, Tim and Nina Zagat, husband and wife, produced printed guidebooks that consumers could purchase. That is still the case.

Since going online, Zagat is one of the most well-known and trusted restaurant rating-and-review sites. It curates the best restaurants in 18 major cities worldwide.

Acquired by Google in 2011, Zagat integrates into Google+ Local. Restaurant owners must use Google My Business to claim their listing. Doing so enables them to update their business information, including address, cuisine, hours of operation, phone number, and website.

Zagat uses a partner site, SinglePlatform, for all menus. Business owners can send an email requesting that their menu be added or updated.

To determine ratings, Zagat uses a survey process that begins with local editors who create a list of notable restaurants within a city. Once added, patrons can vote on the places they visit.

Customers are asked to rate establishments based on attributes such as food, decor, and service. Ratings are then averaged and presented on a proprietary 30-point scale.

7. Gayot

Gayot is a professional guide to dining.

Named after the French food critic, André Gayot, who coined the term “Nouvelle Cuisine” in the 1970s, Gayot is a professional guide to dining, hotels, travel, and lifestyle. It contains ratings and reviews of local restaurants written by professional food critics and restaurant patrons.

Gayot evaluates restaurants on a particular rating system based on a 20-point scale and includes comments about décor, service, ambience, and wine.

Restaurant owners do not have the ability to claim their restaurant listings. However, they can advertise on the site to gain more attention.

Top 20 social media monitoring vendors for business

The online landscape is saturated with more than 200 tools and platforms claiming to be able to help you track and assess mentions of your business or brand in social media channels. While there remains a lot of churn in the field, a number of listening platforms have evolved to help you go beyond basic monitoring into an integrated approach that helps inform multiple parts of your business: product development, customer support, public outreach, lead generation, market research and campaign measurement.

Born as a way to respond to crises and manage brand reputation, social media monitoring, or brand monitoring — which ties into social media measurement and analysis — is finally maturing into a business process that helps the bottom line.

A comparison of pricing, features & clients you rarely see on the open Web.Today we’ll turn the tables on these companies and offer some business intelligence that you rarely see available on the open Web: a comparison of social media monitoring vendors, with descriptions of their strengths, clients and pricing. Many offer end-to-end solutions, providing not just tracking capabilities but a rich set of analytics and response tools to help you grow your business and engage with individuals who influence broad swaths of the market.

Social media monitoring vendors come in all shapes and flavors. Some cater to small business with modest budgets that want to handle monitoring analysis internally. Others service global corporations that want access to expert analysts as well as a robust suite of social tools that plug into business processes. So this roundup is admittedly mixing apples and oranges. (See our discussion of social CRM below.)

To draw some distinctions, we’ve broken this package into two groupings:

• 20+ social media monitoring & engagement vendors for business (below)
10 lower-priced monitoring services for nonprofits & organizations (on our sister site, Sociabrite.org)

Monitoring should plug into your business processes

Companies that will succeed in the 21st century will be social businesses, committed to forging deep and meaningful relationships with their customers. So use the new year as a fresh impetus to create a Social Media Plan (Socialmedia.biz can help with that), begin monitoring and consider evaluating an outside vendor by signing up for a free trial.

Keep in mind: Listening to conversations and gathering data is only one phase of a multi-step process that also involves engagement, metrics and acting on what you learn. As Jeff Nolan writes, “In its most pure form, social media monitoring is both listening and responding to social channels.”

Here is our guide to the Top 20 Social Media Monitoring Vendors for Business. Have your own favorites? Please add them in the comments below! And if you have any corrections or updates to the information here, please share that as well.

Radian6/Salesforce Cloud: A proven solution for big brands

1Radian 6, purchased by Salesforce in 2011, works with brands to help them listen more intelligently to your consumers, competitors and influencers with the goal of growing your business via detailed, real-time insights. Beyond their monitoring dashboard, which tracks mentions on more than 100 million social media sites, they offer an engagement console that allows you to coordinate your internal responses to external activity by immediately updating your blog and Twitter and Facebook accounts all in one spot. Fully automated. Cost: The dashboard starts at $600/month, though registered nonprofits can apply for two free uses per year under the company’s Giving Back program. They also offer free trials to students and educators for research and project purposes. Radian6 uses a monthly subscription based pricing model, with the monthly fee varying depending on the number of topics monitored each month. Clients: Red Cross, Adobe, AAA, Cirque du Soleil, H&R Block, March of Dimes, Microsoft, Pepsi, Southwest Airlines — a wide range of clients. Owner: Independent. Also: See our interview with the CEO of Radian6.

collective-intellect

Collective Intellect: Social media intelligence gathering

2Boulder, Colo.-based Collective Intellect, which started out by providing monitoring to financial firms, has evolved into a top-tier player in the marketplace of social media intelligence gathering. Using a combination of self-serve client dashboards and human analysis, Collective Intellect offers a robust monitoring and measurement tool suited to mid-size to large companies with its Social CRM Insights platform. It applies spam management techniques and text analysis to clean data sets, delivering customers rich intelligence.Cost: Pricing starts at $300/month and scales based on specific client needs, according to published reports. Clients: General Mills, NBC Universal, Pepsi, Walmart, Unilever, Advertising Age, CBS, Dole, MTV Networks, MillerCoors, Paramount, Verizon Wireless, Viacom, Hasbro, Siemens. Owner: Independent.

lithium

Lithium: Adjust your campaign on the fly

3Lithium monitors your search-specific mentions and sentiment in social media outlets and outputs them into easy-to-read graphs and numbers resembling the stock market. Lithium will aggregate information from a variety of platforms including blog posts and comments, Twitter, Facebook, Flickr and many others, and it’ll assess emotions surrounding your brand pre-, mid- and post campaign so you can adjust your strategies accordingly. We miss ScoutLabs, which is now part of Lithium. Cost: Base plan of $249/month for five users and five searches. Free 14-day trial. Clients: Best Buy, BT, Barnes & Noble, FICO, Disney Online, Stubhub, Motorola, Coca Cola, Focus Features, Netflix. Owner: Independent. Lithium bought ScoutLabs in May 2010.

Sysomos: Manage conversations in real time

4Sysomos’s Heartbeat is a real-time monitoring and measurement tool that provides constantly updated snapshots of social media conversations delivered using a variety of user-friendly graphics. Heartbeat organizes conversations, manages workflow, facilitates collaboration and provides ways to engage with key influencers. For more, seeReadWrite review. Sysomos also offers a Media Analysis Platform. Cost: Entry-level price of $500/month. Clients: IBM, HSBC, Roche, Ketchum, Sony Ericsson, Philips, ConAgra, Edelman, Shell Oil, Nokia, Sapient, Citi, Interbrand. Owner: Marketwire.

360

Attensity360: Actionable insights

5Attensity360 operates on four key principles: listen, analyze, relate, act. Attensity360 will help monitor trending topics, influencers and the reach of your brand while recommending ways to join the conversation. Attensity Analyze applies text analytics to unstructured text to extract meaning and uncover trends. Attensity Respond helps automate the routing of incoming social media mentions into user-defined queues. Cost: $399/month for one license. Discounts for longer subscriptions. Free 15-day trial. Clients: Whirlpool, Vodofone, Versatel, TMobile, Oracle, Wiley. Owner: Independent. Attensity bought Biz360 in spring 2010.

alterian

Alterian SM2: Providing daily brand sentiment

6UK-based Alterian SM2 tracks mentions on blogs, forums, social networks like Facebook, microblogs like Twitter, wikis, video and photo sharing sites, Craigslist and ePinions. SM2 monitors the daily volume, demographics, location, tone and emotion of conversations surrounding a brand and aggregates results into positive and negative categories for quick review by anyone on staff. Cost: Pricing is based on volume of results and ranges from $500/month to $15,000/month. “Freemium” trial plan allows for five keyword or phrase searches and a total of 1,000 results. Alterian also provides additional custom solutions. Clients: Rosetta, MDAnderson, Pursuit, YouCast. Owner: Independent. Alterian bought Techrigy in July 2009.

crimson hexagon

Crimson Hexagon: Actionable data for your business

7Cambridge, Mass.-based Crimson Hexagon taps into billions of conversations taking place in online media and turns them into actionable data for better brand understanding and improvement. Based on a technology licensed from Harvard, its VoxTrot Opinion is able to analyze vast amounts of qualitative information and determine quantitative proportion of opinion. Cost: Pricing based on number of seats or number of searches. Clients: CNN, Hanes, AT&T, HP, Johnson & Johnson, Mashable, Microsoft, Monster, AdWeek, Thomson Reuters, Rubbermaid, Sybase, the Huffington Post, A&E, the Wall Street Journal. Owner: Independent.

spiral16

Spiral16: Flexible pricing, competitive analysis

8Spiral16 takes an in-depth look at who is saying what about a brand and compares results with those of top competitors. The goal is to help you monitor the effectiveness of your social media strategy, understand the sentiment behind conversations online and mine large amounts of data. It uses impressive 3D displays and a standard dashboard. Cost: Pricing starts at $500 for five queries or Internet searches, though there is no solid pricing model and Spiral16 will work with companies to tailor plans that fit their budget. Online demo available. Clients: Toyota, Lee, Cadbury. Owner: Independent.

webtrends

Webtrends: Mobile & social analytics

9Webtrends offers services geared toward monitoring, measuring, analyzing, profiling and targeting audiences for a brand. The partner-based platform allows for crowd-sourced improvements and problem solving, creating transparency of their products and services. Cost: Pricing varies depending on packages and services chosen, but Webtrends is geared to big players. Social Accelerator packages start at $15,000/year, app packages start at $1,500 to $12,000/year. Clients: CBS, NBC Universal, 20th Century Fox, AOL, Electronic Arts, Lifetime, AA, Glam, Nestle, the City of Calgary. Owner: Independent.

Spredfast: Campaign & social media management

10We weren’t sure whether to include Spredfast in this Top 20 roundup because of its versatility. it’s not only a monitoring service but a social media management, measurement and campaign tool — in other words, a full-onsocial media dashboard and integrated communications client (Threadsy is another). In the end, Spredfast made the cut because you can pull relevant conversations from multiple networks into your dashboard, track referrals and conversions, summon up analytics and jump straight to analysis and reports. See our recent full review. Cost: Pricing begins at $250/month for businesses. Clients: AOL, Nokia, IBM, Sierra Club. Owner: Independent start-up.

nm incite

NM Incite: Going for depth

11Global brands look to NM Incite‘s expertise across marketing, sales, product development, customer service, business strategy development and in deep verticals for monitoring and social media intelligence. This is a service geared to multinationals rather than nonprofits or mid-size companies. Cost: Five figures is typical. Clients: Toyota, ConAgra, Intel, Sony, Nokia, AOL, HBO, Barclays, Whirlpool, GE, Discovery, Coca-Cola. Owner: NM Incite is a joint venture of the Nielson Co. and McKinsey & Co. Nielsen Buzzmetrics was spun off into NM Incite as part of its launch in June 2010.

Converseon

Converseon: Tech + human analysts

12New York-based social-media consulting firm Converseon, named a leader in the social media monitoring sector by Forrester Research, builds tailored dashboards for its enterprise installations and offers professional services around every step of the social business intelligence process. Converseon starts with the technology and adds human analysis, resulting in high-quality data and impressive functionality. Cost: Pricey. Cost varies according to which suite is used. Clients: Dow, Amway, Graco, other major brands. Converseon has more than 200,000 customers and 10,000 channel partners in 100 countries. Owner: Independent.

dna13

dna13: An emphasis on simplicity

13Ottawa-based dna13‘s MediaVantage will monitor all of your media coverage and present it in an easy-to-read format allowing you to respond from one platform. dna13 provides on-demand software solutions for brand and reputation management, including a PR and corporate communications software suite and a monitoring service for real-time insight into brand, reputation, competitors and industry issues. Cost: Packages start at $560/month. Initial $500 set-up fee. Clients: Wachovia, Miami Heat. Owner: CNW Group Co.

Attentio: Track global conversations

14Belgium-based Attentio tracks global conversations taking place across social media (blogs, forums, social networks, Twitter, YouTube) and online news sites. The multilingual service offers brand reputation management, campaign/product release impact, sales opportunity tracking and sentiment analysis along with a dashboard to track media in real time. Cost: Pricing starts at £500 ($775 US) per month for a one-year subscription; costs for tailored reports begin at £5,000 ($7,750) . Clients: Johnson & Johnson, Skype, Microsoft, Disney. Owner: Independent.

visible

Visible Technologies: High-end monitoring & analysis

15In the fall 2010 Visible Technologies replaced its truCAST technology with Visible Intelligence, its new enterprise social intelligence platform and services. The new platform helps clients monitor, analyze and participate in social media conversations as well as protect their executive and corporate brands online. Visible adds analyst support to their client servicing to help you understand the landscape and determine which intelligence to act on. Arrange a demo via @Visible_Tech on Twitter. Cost: Typically $25,000 to $45,000, according to press reports. Clients: Microsoft, Vail Resorts, Xerox, Boost. Owner: Independent.

cymfony

Cymfony: Enterprise-class monitoring platform

16Cymfony provides market influence analytics by scanning and interpreting the millions of voices at the intersection of social and traditional media. It offers a listening and influence platform, Maestro, that integrates distinctive technology with input from expert analysts to identify the people, issues and trends impacting a business. All the standard metrics are included: posts/conversations, tonality, influencers, share of voice and so on. Cost: Pricey but competitive with other deep monitoring and analytics firms. Clients: Fortune 2000 clients. (A lack of transparency may be telling.) Owner: A unit of Kantar Media.

buzzcapture

Buzzcapture: Insights into market buzz

17Amsterdam-based Buzzcapture provides insight to organizations on the buzz in their market. Buzzcapture can track companies, products, product families, business lines, difficult or complex brands, topics, competitors, influencers, evangelists, critics and campaigns. All the information collected is analyzed and presented into understandable reports and entered into your dashboard. Cost: Typical price range is EU10,000 to EU70,000 ($13,000 to $91,000 US) for each research topic or group of products, with a standard license costing €30,000 ($39,000 US). Clients: TNT, Vodofone, ING, Nissan, BMW, Microsoft, AstraZeneca. Owner: Independent.

Buzzlogic

BuzzLogic: Tied to ad buy

18BuzzLogic uses its technology platform to identify and organize the conversation universe, combining both conversation topic and audience to help brands reach audiences who are passionate on everything from the latest tech craze and cloud computing to parenthood and politics. However, the social media monitoring tool is no longer available as a standalone product. It now comes as part of BuzzLogic’s ad platform, requiring a media buy to connect to unique audiences through BuzzLogic. Cost: Unknown. Clients: Starbucks, American Express, HBO, HP, Microsoft. Focus on advertisers. Owner: Independent.

meltwater-logo

Meltwater Buzz: Overseas strength

19Released in April 2009, Meltwater Buzz monitors, tracks and analyzes user-generated content on more than 200 million social media sites to help a brand understand its user sentiment and gauge competition. All data is stored in one intuitive, easy-to-use dashboard and a customer support representative is provided for the duration of the subscription. Meltwater, founded in Norway in 2001, now has 50 offices around the globe. It’s worth mentioning that they come from a traditional media tracking background, and with purchase of BuzzGain in February 2010, they added many more social media monitoring capabilities. BuzzGain is now baked into Meltwater Buzz. Cost: Standard subscription of one year for $13,000 gets you access for three to five users. Clients: Porsche Automotive North America, Vita-Mix, St. Jude Children’s Research Hospital, Bausch & Lomb, Pabst Blue Ribbon and other corporations, nonprofits, government agencies.Owner: Meltwater Group.

Brandwatch: A focus on brand mentions

20UK-based Brandwatch trawls the Internet looking at news, blogs, forums, wikis and social networking sites and finding mentions of brands, companies, products and people. Clients define keywords (brands, topics, people names, products) and receive reports and brand summaries that they can take action on. Cost: Pricing, based on a monthly subscription, starts at about $300/month. It operates on a per keyword pricing model. Clients: Aviva, Activision, CheapFlights, The Body Shop. Owner: Independent.

Note: BuzzGain, which was originally listed at No. 19, has been absorbed into Meltwater.

Social CRM or simply monitoring services?

SCRM

In this overview I sought to avoid the insidery, wonky discussion around social CRM (customer relationship management), but it’s worth a quick mention. Paul Greenberg, organizer of the first Social CRM Summit last year, explains SCRM this way:

Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.

Jacob Morgan, principal of Chess Media Group, points out that social CRM means different things to different people. While the vendors listed above offer robust social media monitoring and listening tools, they plug into their clients’ business and social CRM processes in different ways (see Chess Media’s chart above and its free Guide to Understanding Social CRM).

“Two years ago, all the vendors you mentioned called themselves social media vendors,” Morgan said. “Now that social CRM is the hot term, all of the vendors simply changed the name from social media to social CRM. Everything else is the same.”

Other paid social media monitoring solutions

There are literally dozens of social media monitoring services in the marketplace, so this roundup is meant as a guide to the top-tier vendors rather than a comprehensive list. If you’ve had success with other vendors, please mention them in the comments below.

Disclaimer: We have worked with some, but not all, of the companies above; in such cases, we’ve based our assessment on recommendations from colleagues, pricing and perceived value. Please note that many of the other monitoring vendors listed outside the Top 20 also deserve consideration, based on your company’s specific needs, costs, features and if you find a good cultural and personality fit.

Our accompanying piece in this package on Socialbrite, 10 paid monitoring services for nonprofits and organizations, offers short capsule reviews of Trackur, Thrive, eCairn, Hootsuite, BuzzStream and other monitoring services.

You may have good results with some of these additional services:

Amplified Analytics: This tool is geared chiefly toward product reviews and marketers interested in tracking reviews across multiple sites.

Appinions: “Automatically filters and aggregates thoughts, feelings and statements from traditional and social media.”

Atlassian: Australian-based software company with global reach, offers tools to track, test and collaborate on the social Web.

Bit.ly Pro: The Pro version offers custom short links like pep.si (for Pepsi) and 4sq.com (for Foursquare), a dashboard that lets you monitor the real-time aggregate traffic of your shared content across the bit.ly universe, and easy integration with tools like Tweetdeck and CoTweet.

Cision: Cision (formerly Bacon’s Information) monitors social, print, broadcast and online media outlets, then organizes the information, which a dedicated analyst delivers to a company’s in-box every day via an executive news briefing. Cision searches more than 100 million sources to assess conversations about a brand. Clients include UCLA, Gerber and R&R Partners.

CustomScoop: BuzzPerception: A veteran in the media monitoring space, CustomScoop monitors traditional and social media, calling themselves the “leading application for online news clipping.” BuzzPerception includes a phase of human filtering to generate the most relevant results for a brand. Pricing starts at $299/month. Jen Zingsheim, a representative, provides this update: “While we started out as a traditional media ‘clipping service,’ we’ve been including blog content for years and also monitor Twitter, Facebook, YouTube and more. We can tailor reporting to fit client needs, and have a robust suite of analytical tools, too — along with a free, 2-week trial to see if we fit your needs.”

Digimind: Digimind designs and develops Digimind Evolution, a Competitive Intelligence Management software platform that enables companies to deploy and to manage competitive intelligence units and projects.

Dow Jones Insight, owned by News Corporation, touts a wide array of languages and geographies, a global footprint and a less-than-stellar dashboard. Its hefty $5,000/month pricetag is based on the fact that it’s heavily based on analysts’ involvement.

Evolve24 is a competitive listening platform that specializes in reputation management. Evolve24 is a smaller player in the market with only about 20 customers but its customer base consists of large enterprise-level installations.

FindAgent: Founded in 2002, UK-based FindAgent specializes in digital media monitoring and media analysis. Focusing purely on online content, the company, owned by OpenAmplify, has developed technologies to find, analyze and manage mentions in social media and traditional media. More than 500 companies use FindAgent’s semantic text analysis technology.

iCrossing is a global digital marketing agency that combines talent and technology to help world-class brands find and connect with their customers.

Jive: Jive Software, which acquired Filtrbox in 2010, offers a host of social media monitoring options.

Moreover Technologies: Moreover and its Newsdesk 4 offer tools for media monitoring, reputation management, market and competitive intelligence and content sharing from 1.8 million sources.

MotiveQuest: At the high end of monitoring services, MotiveQuest typically charges $70,000 per project, according to published reports. CEO David Rabjohns says MotiveQuest provides a full range of services. “You don’t have to use a dashboard. Just come to us with a business problem and we will help you find relevant insights. The core of our approach is digging beneath the buzz and the sentiment to identify primal human motivations. We have identified that these most strongly affect sales and share.” Clients include Microsoft, Nike, Citi, Audi and Kraft. MotiveQuest is positioned in the Strong Performer category in a 2006 Forrester report and it has a Slideshare presentation on leveraging motivations in social media.

MutualMind: A relative newcomer, MutualMind helps marketers, agencies and PR firms track discussions, understand sentiment, identify influencers and use the resulting insights to improve positioning and marketing strategy. Pricing ranges from $500 to several thousand dollars per month.

NetBase offers social media analysis tools that help marketing and sales professionals to understand consumer opinion, emotion and behavior online.

Nimble is an LA-based start-up due to come out of private beta soon with a promising set of monitoring capabilities across multiple networks. Says Nimble’s Maria Ogneva: “We tie monitoring to the customer record. The real beauty is that you can monitor based on a keyword, respond as you need and even create a task right from the social media mention — whether it happens to be a tweet, FB message, LI message — which can be edited, calendared, delegated and commented on for team workflow that ties back to the record — the key ingredient here.”

Optify is a real time marketing applications suite that offers several features to help you track, monitor and measure the success of your social media activities.

ReputationDefender: The company offers four suites of online reputation management and privacy controls.

RepuMetrix specializes in tracking online mentions that are perceived to be harmful to a brand’s reputation. Pricing starts at $350/month for one user.

RepuTrack: RepuTrack is a reputation monitoring service that tracks and analyzes the conversation around a brand and delivers it in an actionable way.

SAS Sentiment Analysis Manager: Part of SAS Text Analytics program, the Sentiment Analysis Manager “crawls content sources, including mainstream Web sites and social media outlets, as well as internal organizational text sources [and] creates reports that describe the expressed feelings of consumers, customers and competitors in real time.”

Sentiment Metrics: United Kingdom-based company provides tools to listen to consumer conversations across more than 20 million blogs, 5 million forum posts and 30,000 online news sources, social networks and microblogs, including Twitter. Clients include Sony, Subaru and HSBC.

Trendrr: Mostly focused on the entertainment community, Trendrr lets you track the popularity and awareness of trends across a variety of channels, ranging from social networks to blog buzz and video views downloads, all in real time. You can also have Trendrr do a Social Media Audit, providing an analysis of your social media presence, dissecting volume of mentions, sentiment, links, influencers, demographics and more. Pricing: $499 and $999/month, with enterprise package beginning at $2,499/month. NBC Universal’s Oxygen TV show “Bad Girls Club” is a client. Owner: Wiredset LLC.

Look for a shakeout in the field very soon. Other monitoring services include Attensa, Beevolve, blueReport, BrandsEye, Buzzient, CustomScoop, CyberAlert, Memery’s Dialogix (from Australia), Filtrbox, Imooty, Infegy Social Radar, InfoNgen, Ingage Networks, Jungle Torch, Lexalytics, ListenLogic, Looxii, Market Sentinel, MediaMiser, MutualMind, Networked Insights, Noteca, Position2 Brand Monitor, Press Army, ReputationHQ, Scup, Silverbakk, Social Report, Sprinklr, StrategyEye, Synthesio, Trendrr, Viralheat and Whitevector.

— Maria Ogneva, who heads up social media for Nimble, provided input for this article. Updated and revised on Jan. 13, 2011.

Related

Radian6 and the Yellow Brick Road for Brands — our interview with the CEO of Radian6 (Socialmedia.biz)

Spredfast: A tool to organize your conversations (Socialmedia.biz)

Biz360 (now Attensity360): Tracking business intelligence (Socialmedia.biz)

Top 10 social media dashboard tools (Socialbrite)

14 free tools to measure your social influence (Socialbrite)

Social media monitoring: Articles (Socialbrite)

Social media metrics: Articles (Socialbrite)

The Forrester Wave: Listening Platforms, Q3 2010 (PDF)

– See more at: http://socialmedia.biz/2011/01/12/top-20-social-media-monitoring-vendors-for-business/#sthash.tbM2MUme.dpuf

8 Ways to Make Your Business More ‘Human’ on Facebook

Facebook comprises the bulk of daily Internet-related activity for many of its 1.4 billion users, particularly those who access the site via mobile devices.

For some, Facebook is the Internet — functioning as a portal for news and information, not unlike AOL and Prodigy did in the early days of the World Wide Web.

More importantly, Facebook is a place where its users hold conversations with family and friends and where they routinely share stories of the happenings in their lives, both significant and trivial.

Taking into account how well Facebook has woven itself into users’ lives, businesses need to find ways to integrate their message — indeed, themselves — into conversations in a more human, people-centric fashion, maximizing the value of the “social” aspect of social media.

Here are eight recommendations for you to consider.

1. Think Customer Service, Not Just Marketing

More than likely, your marketing efforts on Facebook won’t translate into sales — at least not directly. Even when sales do occur, they typically comprise only a small percentage of your overall volume.

Instead of merely thinking of your Facebook page as a sales and marketing channel, view it as a vehicle for customer service, such as in this example from AnswerFirst Communications, a telephone answering service.

Use your Facebook page for customer service.

You could also use Facebook Messenger to hold personal, real-time conversations with customers. Facebook is testing a business version of the platform, for which you could sign-up.

2. Provide Information Your Customers Care About

Most people operate with a “what’s in it for me” mindset, which means the content you produce on Facebook needs to focus on customer concerns and interests rather than your own.

That is not to suggest an occasional promotional post announcing a sale, new product, or contest is out of bounds, only that, when creating content, you should put the needs of your customers first.

The article “8 Facebook Post Types for Boosting Engagement” contains tips for content that will resonate with your customers.

3. Put a Personal Face on Your Company

In social media, people relate better to other people than they do to businesses. So, on Facebook, put your people at the forefront.

Through its “People Make the Difference” initiative, Knight Oil Tools, an oilfield services company, routinely showcases employees who have reached particular milestones, such as employment anniversaries.

Feature employees in Facebook posts.

Stories don’t always have to relate directly to business. When feasible, share personal stories, such as activities involving you and your employees, hobbies you enjoy, birthdays, or other meaningful events. Even use an occasional “selfie” when doing so.

For example, Brendan’s Irish Pub, based in Camarillo, Calif., celebrated its HR director’s birthday with a Facebook post.

Share personal stories on your Facebook page.

The rationale: As people get to know you on a personal level, they may become more interested in your business.

4. Feature Your Customers

There are several ways you can shine the spotlight on your customers. Ask them to share photos of themselves using your products, praise them publicly via a post, or start a “customer of the week” series. Testimonials are another good way to feature customers while building brand reputation and trust at the same time.

SmartPak, an equestrian retail company, features profiles of customers talking about their use of its products, via Facebook posts.

Showcase customers on your page.

5. Share Your Support for Charitable Causes

If your company supports a local charitable activity, such as a fundraiser, share it in a post. Include photos of you and your employees participating in the event. Many people — Millennials in particular — appreciate companies that express social consciousness and concern for their communities.

Community Coffee, a retail coffee brand, used Facebook to promote its “Military Match” coffee donation campaign.

Share your support for charitable causes.

6. Incorporate Humor

Reading and sharing humorous stories is a big part of what draws people to Facebook. While your business needs to stay true to its corporate culture, when possible, insert some humor in the form of a funny story, anecdote, or image.

T-shirt retailer, Johnny Cupcakes, borrowed inspiration from the newly released “Mad Max” movie to create this humorous image.

Use humor, when appropriate.

7. Tell Your Company Story

Form relationships with your customers and fans by telling them why you started the business, lessons you’ve learned along the way, and plans. Also, share your company values and the passions that drive you.

The Facebook page posting interface includes a feature called “Milestones,” intended for just that purpose. It enables you to build a chronology of your company’s history that includes its founding, significant achievements, and landmark events.

Use Facebook "Milestones" to share your company history.

8. Talk About What Inspires You

Another reason people use Facebook is to find inspiration, so share what inspires you. Post quotes and photos, stories about people who mentored you, or significant events in your life, both personal and professional.

Even though Facebook is notorious for triviality, it is the meaningful moments that occur in a person’s life that others respond to most.

Conclusion

Facebook may not be the best avenue to sell your products or services, but it is a platform where you can sell “you,” and where your business can express its individuality and unique personality.

It is a place where you can socialize with your customers, developing a more personal relationship with them over time. As people get to know you, the trust that will accrue as a result could, in turn, lead to sales.

7 habits of highly effective entrepreneurs

7 HabitsApparently highly successful people have exactly seven habits according to Stephen R. Covey … This number may have been achieved through mathematical/astrological calculations or the whims of the author but it makes for an interesting list… Many have come up with their own list of 7 habits for success so I thought we should give it a go too with the focus squarely on entrepreneurs…

  • Get involved– Standing on the sidelines does not befit an entrepreneur. Involvement in not just your own business but also the segment you are in will be beneficial. Sitting in your own office and hoping people will seek you out is just wrong. Go to conferences, meet people socialize, and who knows you might just find inspiration or the next best thing a mentor… Come to events like Sociopreneurship 2010 to learn more J
  • Prioritize– Learn to attack your work from a priority point of view. Some things are more necessary than others. Often the curse of success is that you have no idea where to focus because you have so many projects going at the same time. Sit down with your team, find out what needs immediate attention, and get cracking. First priorities first will get you though a mountain of work in a jiffy…
  • Delegate – For an entrepreneur to handing out responsibilities may seem a very natural thing to do but most of our ilk refuses to give up the reins. The other extreme of no involvement is the perfectionist who tries to do everything… Learn to place trust in people, choose a team that inspires trust and is worthy of it. Delegate responsibilities and free up time for yourself to focus on the matters you are good at. You cannot possible be an expert at everything so DELEGATE…
  • Inspire– An entrepreneur is the ring master of the circus that is their start up. You have to be the one who gets everyone fired up when the going gets tough. Remember everyone looks to you for leadership so learn to be inspiring. Get to work before others, be the change that you want to see in your employees, set examples and push people to be the best they can be.
  • Read between the lines– Learning to understand what is not being said is an important quality for an entrepreneur to have. Imagine of you could tell which employee is disgruntled just by reading their body language or tone. Would it not be great if you could gauge the reactions of investors just by glancing at their expressions?  Deciphering Body language may not be for everyone but if you stay approachable then people will open up to you be they employees or prospective investors.
  • Hiring talent– Someone once told me that great idea with a mediocre team will fail but a mediocre idea with a great team will inevitably succeed. The reasons are simple your idea is not a stagnant entity but grows with the inputs that are made to it. The better the caliber of the people who are making the inputs the better the end product will become…Hire smart responsible people, run background checks keep a close eye on your hires and that should do the trick.
  • Share success- An entrepreneur is only as good as the team that backs them up. Share the limelight with them whenever possible, make your team feel wanted and not as if they are slaving away for you for just a paycheck in a 9 to5. If they believe in your vision give them assurances that they are a part of it. Sharing profits is great but sharing the limelight too is even better.

Here’s an infographic by Funders and Founders on “10 signs of a likeable entrepreneur”

yourstory_likeable_entrepreneur

Dear Reader, I hope this list of 7 Habits of effective Entrepreneurs helps you out a bit. I am sure I have missed out on many more, limited as I am by the numerical aspect of this article. Feel free to let us know which ones we missed…

Top 8 biographies every entrepreneur must read!

In this list, we focus on a different kind of book: inspiring biographies of innovators, business champions and thought leaders. These books go beyond chronologies of activities and achievements, and yield insights into personal and professional ethics, qualities and worldviews.

1. ‘Steve Jobs’ by Walter Isaacson

Walter Isaacson has been chairman of CNN and managing editor of ‘Time’ magazine. The book on legendary innovator and Apple CEO Steve Jobs is based on more than 40 interviews with Jobs conducted over two years—as well as interviews with more than 100 family members, friends, adversaries, competitors and colleagues.

New related read: ‘Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future,’ by Ashlee Vance. Also check out ‘Just for Fun: The Story of an Accidental Revolutionary’ by Linus Torvalds, and ‘Tim Berners-Lee: Inventor of the World Wide Web’ by Stephanie Sammartino McPherson.

2. ‘The Everything Store: Jeff Bezos and the Age of Amazon’ by Brad Stone

Brad Stone has written for ‘Newsweek’, ‘New York Times’ and ‘Bloomberg’. The book captures the tenacious spirit and disruptive innovations of Jeff Bezos and Amazon, who have transformed and accelerated entire industries via e-commerce and cloud computing.

Related reads: ‘In the Plex: How Google Thinks, Works, and Shapes Our Lives,’ by Steven Levy and ‘Sam Walton: Made In America’ by Sam Walton. See also ‘Made in Japan: Akio Morita and Sony,’ by Akio Morita, and ‘Driving Honda: Inside the World’s Most Innovative Car Company’ by Jeffrey Rothfeder.

3. ‘The Snowball: Warren Buffett and the Business of Life’ by Alice Schroeder

Alice Schroeder was an analyst, writer and managing director at Morgan Stanley. Entrepreneurship is as much about creativity as wealth management, and Warren Buffet is a legend in the world of investment. The book provides insights into the genius behind Berkshire Hathaway.

4. ‘The Facebook Effect: The Real Inside Story of Mark Zuckerberg and the World’s Fastest Growing Company’ by David Kirkpatrick

Journalist David Kirkpatrick was formerly at ‘Fortune’ magazine, and runs Techonomy Media, a tech-focused conference company. The book profiles Mark Zuckerberg and the meteoric rise of Facebook from a Harvard dorm room to today’s social media giant.

Related read: ‘Hatching Twitter: A True Story of Money, Power, Friendship, and Betrayal’ by Nick Bilton.

5. ‘C.K. Prahalad: The Mind of the Futurist’ by Benedict Paramanand

Benedict Paramanand is Bengaluru-based editor of ‘Management Next’ magazine. The book provides insights into the life and leadership of the late great C.K. Prahalad, widely recognised as one of the world’s 10 most influential management gurus (see my book review). India-born Prahalad is known for his thought leadership and practice on core competency, co-creation and entrepreneurship at the bottom of the pyramid (BoP).

Related read: ‘Banker to the Poor,’ by Muhamad Yunus. Also see biographies of Indian business leaders Ratan Tata (by Prateeksha Tiwari) and N.R. Narayana Murthy (by Ritu Singh).

6. ‘Oprah: A Biography’ by Kitty Kelley

Kitty Kelley is winner of the Outstanding Author Award from the American Society of Journalists and Authors. Her book on Oprah Winfrey profiles the woman and activist behind one of the most successful TV shows which took storytelling to new frontiers.

See also YourStory’s pick of 10 inspirational books by women, for women.

7. ‘The Wizard of Menlo Park: How Thomas Alva Edison Invented the Modern World’ by Randall Stross

Randall Stross is a technology historian and author of books such as ‘The Microsoft Way’ and ‘Planet Google,’ as well as a recent title on Y Combinator. The book captures insights into the technology prowess and marketing skills of legendary inventor Thomas Edison.

Related reads: ‘Ben Franklin’ by Benjamin Enrique and Blaine Mccormick, and ‘The Wright Brothers’ by David McCullough. 

8. ‘Founders at Work: Stories of Startups’ Early Days’ by Jessica Livingston

For those who prefer shorter reads about entrepreneurs, ‘Founders at Work’ is a collection of innovator profiles of Steve Wozniak (Apple), Caterina Fake (Flickr), Mitch Kapor (Lotus), Max Levchin (PayPal) and Sabeer Bhatia (Hotmail). Author Jessica Livingston is a founding partner at Y Combinator.

Related reads: ‘How They Started Digital’ by David Lester (see my book review), and the series of books by Rashmi Bansal: ‘I Have a Dream,’ ‘Take Me Home’ and ‘Follow Every Rainbow.’ Also check out ‘How to Change the World: Social Entrepreneurs and the Power of New Ideas,’ by David Bornstein and ‘The Boy Who Harnessed the Wind’ by William Kamkwamba and Bryan Mealer.

Which Are the Best B2B Lead Generation Strategies?

When it comes to B2B lead generation, what really impacts the bottom line?

In this post, we’re going to talk about how one health-tech company generated a 5,100% ROI from a $1 million integrated online marketing campaign. We’ll also look at how a major accounting firm generated $1.3 billion in pipeline revenue from content marketing.

But before we jump into the case studies and discuss specific strategies, let’s find out which lead generation strategies are actually driving the best results for B2B marketers.

Which B2B Lead Generation Strategies Work?

The answer to this question depends on who you ask.

If we were to go by Hubspot’s study of the best B2B lead sources, we’d conclude that SEO is the best (identifiable) lead generation channel.

B2B lead sources

If, on the other hand, we used Chief Marketer’s data on the same question, we’d conclude that email marketing is the most effective channel for B2B lead generation. Needless to say, there are similar surveys reporting that social media and content marketing are also the most effective forms of B2B lead generation.

B2B chief marketer stats

Why so much variation?

The likely answer is to do with audience biases. A survey conducted by an email marketing provider is almost certainly going to have different results to one conducted by PPC management tool, as their audiences have different skillsets and biases, skewing the results of their sample. As such, we should take the specific ranking of different strategies in these studies with a pinch of salt.

Inconsistencies aside, the online strategies that consistently come out at the top are:

  • Email marketing
  • Search marketing
  • Social marketing
  • Content marketing

We’ll look at each these in more depth in a moment, but bear in mind that how you use a lead generation channel is more important than what lead channel you choose.

Twitter can be used to close a $250,000 lead for a B2B business, or it can be used to spam potential leads and tarnish a brand. So, while the channel/strategy you choose will play a large role in how effective your lead generation is, how you execute your campaign will play an even bigger role.

With this caveat out the way, let’s look at some of the ways that B2B companies are using the four strategies listed above to generate impressive results.

5 Ways to Generate B2B Leads Online

In this section, we’ll cover the four strategies outlined above, as well as a strategy that hasn’t been mentioned in any of the studies, yet it enabled one B2B company to generate a 5,100% ROI from a $1 million investment.

First though, let’s talk about one of the oldest strategies in online marketing: email marketing.

1. Email Marketing

Email marketing is one of the few online marketing channels that has stood the test of time. In fact, email is 23 years old this year, and it still trumps the top spot on many B2B marketer’s lists of B2B lead generation strategies.

One of the biggest trends in email marketing at the moment, that has generated great results for many B2B businesses, is marketing automation.

Not sure what the fuss about marketing automation is? Read this. In short, marketing automation tools are effectively hybrid email marketing tools that connect with your CRM to enable you to automatically send highly targeted emails to leads that are personalised specifically to them.

When Thomson Reuters upgraded to a marketing automation solution, their revenue increased by 172%. Another company increased their revenue by 832% (going from $80,000 in debt to $2 million in revenue) in just three years.

While traditional newsletters and email marketing are still important, the ability to capture more data on users and use behavioural-triggers has enabled B2B marketers to get a lot smarter with how they target users in the inbox.

2. Content Marketing: From Blogging to Microsites

By creating a total of 48 infographics, videos, and Q&A blog posts targeting C-level prospects of large market cap financial institutions, the public accounting firm Crowe Horwath generated $250,000 in revenue attributed to content marketing.

If 6-figure growth doesn’t get you excited, perhaps 10-figures (a billion) will.

In 2012, Xerox created a microsite offering relevant tips to business owners. The result? 70% of the companies targeted interacted with the microsite, adding 20,000 new contacts to their pipeline, 1,000+ of which scheduled appointments. The value of those appointments exceeded$1.3 billion in pipeline revenue.

Given the broad scope of content marketing, a good question to ask is what type of content should B2B companies be focusing on to generate leads?

Well, you could go by which tactics are most commonly used by other B2B companies (displayed below). The risk of this approach is that, by definition, you’ll be doing what everyone else is doing.

B2B content marketing

While there is some wisdom in following trends, there’s a good argument to do exactly the opposite of what other marketers are focusing on.

“Whenever you find yourself on the side of the majority, it is time to pause and reflect.” – Mark Twain

Whether you’re a contrarian marketer or prefer to stick to what’s working for others, a good content marketing strategy requires a degree of diversity and experimentation to understand where the biggest growth opportunities are for your business.

So, by all means, experiment with the common and uncommon tactics. Whether you use microsites, blogging, research reports, or infographics, the important thing is to test what does and doesn’t work so that you can gradually refine your lead generation over time.

3. Search Marketing

Organic search marketing is arguably one of the most valuable long-term strategies for generating B2B leads.

About 5-6 years ago, I was working on the SEO campaign for a major business stationery brand. It was one of my first ‘big campaigns’ that I was allowed to manage in my previous job.

While I can’t take the credit (their in-house SEO team and previous agencies had laid a great foundation for us), I watched the site’s revenue from SEO increase by over £4 million, just from a handful of keywords reaching #1 on Google.

Getting to #1 in Google is a lot harder today than it was five or ten years ago, and it can barely be summarised in a few sentences.

If I were to attempt it, though, I’d probably say that good SEO in 2015 is largely a bi-product of doing things well in other areas e.g. design, conversion rate optimisation, content marketing, and social. While there are exceptions, this is increasingly looking like the rule.

4. Social Media

Calling social media an effective B2B lead generation strategy is a controversial discussion to be starting.

While social media scored very well on both of the aforementioned ‘studies’, we can just as easily find reports where social media channels are regarded as the least effective lead generation strategies.

B2B lead generation

The bottom line is, social media isn’t inherently a poor channel for B2B lead generation. The reason social media is sometimes rated poorly on these aggregate studies is because most B2B companies have an ill-fitting social media strategy, to put it politely.

While tens of thousands of companies blast out self-promotional drivel, a minority of businesses use it generate and nurture millions of dollars worth of leads. In this instance, it’s best to learn from the minority rather than the majority.

One of the most obvious ways to generate B2B leads from social media is using LinkedIn. An commodity risk management company managed to generate over $2 million in pipeline value through their lead generation strategy.

Another consideration is that social media is an integral part of content marketing, and to some extent, search marketing. How successful will your blogging or infographics be if no one’s following your company’s updates on social media?

5. Integrating it all together

It’s said that success leaves clues. Well, when a $37 billion company generates a 5,100% return on investment on a million-dollar marketing campaign, it might be a pretty good clue.

From a $1 million investment in an integrated marketing campaign that included display ads, email marketing, campaign websites and content marketing, the healthcare technology company Optum generated $52 million in new business.

So, what’s the clue?

I believe it’s this: exceptional lead generation results come from a relentless willingness to experiment with different tactics, and to combine tactics across multiple channels.

Only by experimenting, can you truly know what does and doesn’t work, and when you know this, you can use your time and budget more effectively to generate higher returns on your investment, and better lead generation results overall.

32 Clever Lead Generation Ideas For Your Next Marketing Campaign

pipe-line-mario1
Ready to fill your pipeline with leads? Read on. Image source.

As marketers, we spend absurd amounts of time and resources creating content and planning campaigns. For many of us, the end goal is to generate new leads that will eventually become paying customers.

We know that a steady stream of leads is an essential component of keeping a business afloat – but coming up with original and effective ways to attract and convert qualified leads is easier said than done.

So how about a little inspiration?

Here are 32 proven and actionable ideas to energize your lead generation efforts.

Optimizing Your Landing Page for Lead Generation

1. Create a product video

65% of us are visual learners. Why not explain your offering in a way that speaks to the majority?

According to this case study, product explainer videos can generate leads at a rate of up to 33%. When done right, videos keep us engaged and can inspire us to take action.

Product videos don’t need to be long or complex, and with tools like Animoto, they’re increasingly easy to make.

2. Don’t mention spam!

A test run by Michael Aagard showed that including the phrase “100% privacy – we will never spam you!” on a signup form reduced conversions by a full 18%.

Lead gen examples: Spam

It’s okay to reassure privacy, but try doing it in a fun way that doesn’t include the word “spam.”

When in doubt, run A/B tests to be sure your signup forms are optimized for conversion.

3. Try the squint test

Squint (or take a few shots of whiskey, your choice) and then look at your website. Does the call to action stand out?

In this study, a travel website tested a CTA in the left column against a more contrasting CTA that passed the squint test. The result was a 591% increase in leads.

Lead gen examples: Squint test

Go squint at your landing pages now!

4. Give fewer choices

Hick’s Law carries the principle that fewer choices means less confusion – and less confusion means more leads. This is why you should limit confusion by having a single CTA.

MySiteAuditor decreased the options on a free trial signup page from six to one and saw a 25% jump in their conversion rate.

less-choice-lead-gen

Read the full case study for that here.

Content Marketing for Lead Generation

5. Use gated videos

Wistia’s Turnstile allows you to add email opt-in forms to your videos. You can even set the form to appear in time with a verbal CTA.

Lead gen examples: Gated video

When Wistia purchased Facebook ads to send traffic to their video campaigns (bought at $1-2 per click), they saw an 11% increase in free trial conversions. Check out the full case study here.

6. Make excellent posts downloadable in exchange for an email

Quoteroller created a list of SEO directories in Australia, which was receiving 800+ visits per month but wasn’t generating leads.

After adding an option to download the post in a PDF format in return for an email address, the post peaked at five new leads per day and has resulted in 200 new email subscribers so far.

7. Optimize your about page

Whatever you may call it, your “about” or “team” page is very important to your business. This is where people see who you are and what you’re about. It’s also a great place to have a call to action.

Lead gen examples: About page

Jen Havice wrote this whopper of a post on how to generate leads on your about page. She suggests including a solid value proposition in your headline and breaking up copy into manageable chunks, as well as having a clear idea of where you’d like visitors to go next so you can guide them with a compelling CTA.

8. Blog consistently (actually do it)

This one’s old – we know by now that blogging is effective for generating leads. In spite of this, not many companies have strong and consistent content calendars (many give up when no results come in the first month or two).

Goodbye Crutches is an online shop for knee scooters and other accessories to help eliminate the need for crutches. They were struggling to drive traffic and sales through traditional advertising.

They put together a content schedule for six months, blogging every single day. Six months later, organic traffic had doubled.

Lead gen examples: Blogging

But remember that once you’ve built up the traffic to your blog, your job isn’t done. Your readers have self-selected as being interested in what you have to offer, but they’re not yet on your list.

Make the next step easy for them by adding relevant CTAs to your blog posts. Unbounce does this well, with CTAs targeted to each of their blog categories. If a reader is interested in a PPC blog post, chances are they’ll be interested in the ebook as well – and willing to enter their email address in exchange for it.

ppc-lead
Blog posts in the PPC category on the Unbounce blog lead into a CTA for a PPC-themed ebook.

If you’re looking for ways to leverage your blogging efforts to drive leads, this article is a great place to start.

9. Create and optimize evergreen content

Super in-depth posts take long to write but can pay off over time. If you frame them correctly, they can turn into content pillars that continue to draw traffic long after their publish date. Consider the screenshot below, which shows the traffic for a post on the Interact blog entitled “How to Make a BuzzFeed Style Quiz.”

Lead gen examples: How to guides

With a steady flow of traffic comes opportunities for lead generation.

In a recent post about optimizing old blog content for conversion, David Cheng shares how to identify and optimize evergreen content on your blog. After doing a content audit to determine which posts continue to draw traffic, he suggests updating popular posts with CTAs that point to relevant lead generation campaigns.

Using Social Media for Lead Generation

10. Identify leads on Twitter with Followerwonk

On Twitter, you can think of leads as fruit. Some are ripe and ready to use your product, while others need some time or nurturing and would be a waste of time for you to contact. Followerwonk helps make the distinction for you.

Lead gen examples: Followerwonk

Seer Interactive put together a whopper of a post on how to use Followerwonk to identify leads, filter them and reach out to the most ripe leads to generate new customers.

11. Promote your tweets

Krave cereal ran a test and found that customers exposed to multiple promoted tweets are 12% more likely to have an intent to purchase.

While promoted tweets are a form of sponsored content, they should resemble typical tweets you see in your feed. Yes, you’re paying to be in front of an audience, but you still need to keep the tweets fun and valuable to your audience. Steamfeed put together a list of the types of tweets brands should focus on to remain relevant.

To maximize the potential of promoted tweets, link to a landing page that is on the same subject as the tweet. For your lead generation campaigns, this will help continue the conversation and ultimately increase conversions.

12. Write on LinkedIn

A venture capitalist once told me that he only invests in games when a new platform comes out. For example, when the Xbox was released, he invested in Xbox gaming startups.

Well, a new platform has recently come alive for content producers: LinkedIn just opened up their publishing platform to all users so anyone can create content. And I’m willing to bet you should invest your time in it.

Lead gen examples: LinkedIn

It is being rolled out slowly and has yet to hit critical velocity, which means there is an opportunity to stand out. According to a study by Hubspot that surveyed 5,000 small businesses, LinkedIn vastly outpaced competing social networks for lead generation.

Remember that getting your post read on LinkedIn is just one part of the battle. You must also have a strong offer and a paired landing page to follow through and capture leads.

13. Use Twitter cards

Twitter makes it really easy to capture leads right in the activity stream usinglead cards. It’s the Twitter equivalent to the signup box that you see on most blogs.

Twitter isn’t just putting on a smoke-and-mirrors show either.

Webtrends decided to put Twitter’s lead generation cards to the test and was able to increase leads tenfold while lowering cost per lead 500%.

Lead gen examples: Twitter cards

Fortunately, Twitter cards are pretty easy to set up and lead gen cards are free to use. It’s a no-brainer, really.

14. Answer questions on Quora

This question and answer site has ballooned in popularity and can no longer be ignored. Don’t believe me? Check out the graph below.

Lead gen examples: Quora

Quora allows you to create a profile with links back to your site or landing page, so answering questions in a useful way gets you direct exposure to leads who are asking about your solution. Quora recently implemented full text search which allows you to search for any term in full and reduce the amount of irrelevant discussions to sift through.

Eventbrite leveraged Quora by answering questions users had about what they should do on New Year’s Eve. They put in the effort to make their posts useful and targeted to the users, linking back to Eventbrite events. You can use the same tactic – but link back to a landing page – to leverage Quora as a lead gen source.

Lead gen examples: Quora

Check out the case study on how Quora drove conversions for EventBrite.

15. Send SlideShare traffic to a landing page

With more than 60 million monthly visitors, you’ve likely heard of (and used) SlideShare. But did you know that with a pro plan you can collect leads right on the platform?

If you’re not willing to pay, SlideShare is still a great way to generate leads. As Ana Hoffman suggests in her epic SlideShare traffic case study, you can link to a landing page in the presentation, description and in your profile.

lead-gen-slideshare
Ana Hoffman links to a lead gen landing page in many of her SlideShare presentations.

Using tactics such as the one above, Ana has made SlideShare into her second largest referral traffic source. If you want a breakdown of the tactics she has used to generate traffic and leads on Slideshare, check out the comprehensive study.

16. Practice social listening on Twitter

A quick search on Twitter will give you a list of people who are currently interested in what you are doing.

There is no other place to get this kind of real-time information and it’s an amazing opportunity to engage with people who are mentioning your product or have a problem you can solve.

GNC found that many customers and potential customers were asking questions about health and GNC products on social channels. By actively engaging on social, GNC was able to increase inbound sales from social media by 25%. See the full case study here.

Lead gen examples: Social listening

You don’t need to have the resources and money of GNC to pay attention to what’s being said on Twitter. Services like TweetBeep let you set up Twitter alerts which work the same way as Google Alerts. Pretty genius for keeping tabs on conversations and potential conversion opportunities.

17. Google+ communities

Just like LinkedIn groups, Google+ helps bring people with common interests together. Their communities offer opportunities to become an influencer and reach potential prospects to drive conversions.

Farfetch is a curated website which features products from independent designers around the world. They used Google+ to showcase new products, leading to a 116% increase in Google+ followers who converted into paying customers at a rate of 1%.

For an in-depth look at how to use Google+ for lead generation, check out this guide put together by Content Marketing Institute.

Offline Tips for Lead Generation

18. Flex your expertise on television

WP Curve had their best month ever in March 2014, largely due to appearances on Fox TV and Forbes.

Lead gen examples: TV

The key to appearing on television is to have a unique position. WP Curve gives people access to developers to help with their WordPress sites (yawn), but Alex, the founder of WP Curve, framed the company’s USP as being vital to rejuvenating an aging web (which sounds way cooler than fixing WordPress bugs).

The connection between television appearances and new subscribers is historically difficult to track, but WP Curve’s television appearancesignificantly increased search traffic for branded terms – and search traffic accounts for 42% of WP Curve’s new signups. With TV as their megaphone, WP Curve saw a 27% increase in recurring revenue for in March. Read all about it here.

19. Warm calling

If you’re going to call prospects, do your research so you know who you are calling, what they are looking for and how you can help. If you’re going to ask someone to give you their time and attention on the phone, at least have the decency to explain why they should listen to you.

Sales Gravy created the rules for cold calling in the 21st century and concisely sums up how cold calling should be treated today: it should always be targeted and shouldn’t use thespray and pray” method.

If possible, John Jantsch of Duct Tape Marketing insists that you should only call after you’ve received a referral. He heard these impressive stats at a conference:

“Cold calling results in about a 1-3% success rate for getting an initial appointment and it’s generally abusive to both parties. When that same call is made with a referral, the rate jumps up to 40% and even much higher when that referral comes from within the company.” – Mahan Khalsa, co-author ofLet’s Get Real or Let’s Not Play

20. Speak at an event

Being a speaker at a physical event can yield highly qualified leads because as a presenter, you hold a position of authority. If the talk goes well, you’re sure to find prospects afterwards and you can use these connections to find even more leads.

neil-patel-speaking
Crazy Egg co-founder Neil Patel speaking at a marketing conference. Image source.

As part of the marketing plan that drove 100,000 new users in just two years, CrazyEgg founders would speak at any and all marketing events that would have them. Not all the events matched up perfectly with the product, but each one brought in new customers.

Using Referrals and Reviews for Lead Generation

21. Strategic partnerships

Businesses often create ecosystems of companies – whether affiliates or integrations partners – with lead-sharing programs as incentive.

The key to finding and building partnerships is to find larger companies who need what you do, then build your product into theirs using an API in return for advertisement of the integration on their site.

In their blog post discussing how they took a SaaS startup from $0 to profitable in three months, Tint cited partnerships, particularly with Wix, as a primary reason for growth.

Partnerships may take time, but they can act as barriers to entry for competitors because your company will have a direct connection with a larger company that potential customers already use. And once they’re established, partnerships can drive leads for a long time.

22. Pro plans for influencers

Especially in the early stages of a company, having thought leaders as customers can drive hundreds of new signups. Don’t be stingy. Give away all of your product features to well respected bloggers and influencers and their communities will follow.

All you have to ask for in return is an honest review of your product. As long as you establish a decent relationship with the bloggers before asking for the review, you should be safe from getting blasted with bad reviews.

71% of B2B product purchases start on Google. If the first thing that comes up is a positive review for your product, that’s one point for you!

In their post about getting 100,000 new users, Crazy Egg cited giving away free memberships to bloggers as one of the top four reasons for signups.

23. GetApp

You likely understand the advantages of having a trustworthy site review your product and list it in their inventory, but how can you make it happen? Syndicated with sites like Business2Community, GetApp allows you to pay to get increased exposure across a portfolio of sites.

Mavenlink is a marketing SaaS company that thrives off of lead generation through external sources. With traffic coming from GetApp, they aregenerating tons of qualified leads, achieving an 11.9% conversion rate from click to trial. See that case study here.

Lead gen examples: Getapp

24. Your email signature

If you’re anything like me, you send hundreds of emails every week. To get the most out of these emails, consider linking back to your site or landing page in your signature.

Like any organization, the British Red Cross must generate revenue (donations) somehow. One way they’ve collected leads is by adding links to donation pages in every employee’s email signature.

Prospects who engaged with employees using the modified signatures were20% more likely to end up making a donation. Pretty impressive, right? Read all about that in detail here.

Lead gen examples: Email signature

To make the tactic more scalable, get your customer service team use an email signature that says “refer a friend to get 15% off.” After all, your customer service team sends a ton of email and is in contact with a wide variety of people, making them an opportune group to use this method.

Services and Tools for Lead Generation

25. AdRoll

Assuming they had a positive experience, people who have already seen your website are warmer leads than those who have never been exposed to your brand. This is precisely why you should use AdRoll to “follow them” around the web and get them to come back and make a purchase.

Art of Tea used AdRoll to target customers who abandoned their online shopping cart. The campaign resulted in a 5x increase in Art of Tea’s ROI. Full case study on that here.

Lead Gen examples: AdRoll
Art of Tea used AdRoll to acquire customers who were abandoning their carts and they saw a 5x increase in their ROI.

26. The infamous pop-up

As much as I hate to put this one in here, in many cases, pop-ups have been known to increase opt-in rates.

In a case study on the AWeber blog, a niche website tested a sidebar alongside a pop-up signup form. Over the course of seven months, the pop-up collected 1,375% more subscribers.

Lead Gen examples: Pop-up
This pop-up resulted in 1,375% more subscribers than its sidebar opt in form counterpart. Image source.

If you’re going to test this out on your own site, here’s my advice: at the very least, make your pop-up look nice and make it easy to exit out of if the visitor isn’t interested.

27. LaunchBit

I don’t like to encourage the renting or buying of email lists, but LaunchBitoffers a viable alternative.

With their service, you can choose from a curated list of email newsletters and sponsor those that share your target customer. Sponsoring allows you toadvertise your lead generation campaigns in email newsletters that matter to your target audience. LaunchBit screens all lists to make sure they’re legit and handles the transaction from sponsor to advertiser so the experience is smooth for all.

Lead gen examples: LaunchBit
The Launchbit Marketplace can give you access to newsletters which share your target customer.

Kinvey used LaunchBit to promote its new ebook in an effort to generate new email subscriber leads. The campaign was so successful that they started naming LaunchBit the $3 machine because every time they put in $3, they got a lead.

28. Social hubs

You post on Twitter, Facebook, LinkedIn and Google+ all the time, but the lifespan of those posts is just over three hours on average.

If you’re looking to extend the life of your posts, you may want to consider a social hub to embed directly on your site. These hubs work by tiling your social posts into a grid. You can then insert CTAs within that grid to collect leads from your social content.

Uberflip, maker of lead-generating social hubs, put their money where their mouth is by converting their entire blog into a hub. The result was a 9x lift in email subscribers in the first month. Read all about it here.

Lead gen examples: Social hubs
Uberflip converted their entire blog into a social hub and saw a 9x lift in email subscribers.

29. Data.com

Owned by Salesforce, Data.com is one of the largest databases of companies that exists today. It helps you streamline your lead generation by spending less time searching for new leads, ultimately giving you more time to interface with potential customers.

Nucleus Research used Data.com to identify and filter new sales leads quickly and precisely. This resulted in an ROI upwards of 200% and a massive increase in annual revenue. See the full case study here.

30. AdWords

AdWords allows you to place forms right inside of a search ad. Although this works for collecting interested leads, it’s worth noting that email addresses are put in after just a small snippet of text (as shown below). This means that you won’t get the same qualification as you would from a landing page.

Lead gen examples: AdWords

By sending AdWords traffic to a dedicated landing page, Red Oak apartments increased leads by close to 300%.

lead-gen-examples-red-oak-adwords
Red Oak apartments increased leads by close to 300% with the help of AdWords and this dedicated landing page.

For a comprehensive guide on how to not waste your money on AdWords, follow this guide.

31. Drip

Drip is a great way to generate more leads from passive traffic. The service provides popup technology that isn’t too obtrusive. Drip will collect leads from interested users and funnel them into your email marketing program.

lead-generation-drip
Drip allows you to insert popups onto your site to help collect leads.

Temper.io, a subscription service that measures how customers feel about your business, used Drip to simply drive awareness about their email newsletter.

With Drip, Temper was able to generate over 1,000 new email subscribers in two months. These subscribers were then presented with special offers to transition them into paying plans.

32. Quizzes

Quizzes are surging in popularity, but in order for them to be an effective method for generating leads, they must be done right.

SkilledUp, one of my consultation clients, is an online courses site which holds the unofficial record for the most comprehensive Microsoft Excel guide on the internet. This whopper of a guide sees thousands of visits each week and helps people from all walks of life. Yet when it was first published, it wasn’t generating leads.

Then SkilledUp implemented a quiz which tested people on their Excel skills. The quiz, which sent leads to MailChimp, generated 1,438 leads in the first two and a half months.

Lead Gen examples: Quizzes
Adding a quiz to the SkilledUp website resulted in 1,438 new leads in two and a half months.

There are three things you must get right for a quiz to be effective:

  1. The user interface must be fluid and simple to use. No radio buttons allowed – they remind us of school quizzes.
  2. The topic has to be hyper-relevant to what you do (if you’re guilty of putting a superhero quiz on your clothing store website, just stop).
  3. There has to be a sufficient award at the end to warrant the collection of a lead.

Take the lead

A sales funnel filled with leads is a great way to validate that your marketing efforts are delivering value to your prospects. When lead generation is done successfully, everyone benefits.

As marketers, the pressure is always on us to deliver qualified leads into the sales department or through the sales funnel. We all understand the importance of lead generation – it’s coming up with fresh and effective ideas that can sometimes be tricky.

How to Use Quora to Increase Your Business Exposure

#1: Complete Your Profile to Increase Visibility

Because the Quora community has zero tolerance for self-promotion and spam, there are many factors to consider when setting up your presence.

Quora gives you tremendous exposure by showing your bio next to each answer you post on the forum. Additionally, you can create multiple bios so each one appropriately fits the different topics. Add clickable links to the bio, as well.

Your bio is an excellent means of branding, and should be both professional and catchy. It should also be really short, since Quora will show only the first 50 characters of your whole tagline (your name and bio) above the answer you post. Mention your brand name as close to the beginning as you can and make the most of your 50 characters.

multiple bios on quora

The first 50 characters of your name and bio will be displayed above your answer on Quora. Users can click More to see the rest.

Quora users also see your professional tagline when you follow them, so the language you use affects how you build contacts on the platform.

Complete your Quora account by adding a well-written detailed About Me section, areas of expertise, interests, cities you know about, schools and colleges you attended, previous companies and your other social media accounts.

To link your profile to your Facebook, LinkedIn and Twitter accounts, visit Settings on Quora. Just click on your name in the upper right.

connect additional social profiles on quora

Go to Settings to connect your social media accounts to Quora, so they are displayed on your profile page.

One more thing: Quora has an account verification option, but similar to Twitter, the verification is passive. You cannot request it. You must wait for Quora to approach you and make the offer to get a “Verified” label.

#2: Understand Your Company Topic

Quora is organized by topics. Whenever you search, you’ll be invited to check out topics, which are discussions organized by a major keyword. In many cases that keyword is a brand name.

Quora is structured like Wikipedia, as pages can be created and edited by any user. Therefore, if you don’t already have a company page on Quora, create one. Juststart typing your company name on your About page. If it doesn’t come up, Quora will suggest creating it as a topic.

create a topic on quora

If your business isn’t already a topic on Quora, create it by adding it to your profile.

After you add your company to your account, click the link to customize it. Add the logo and description.

customize your profile on quora

After you add your brand topic, customize it with your logo and a description.

Remember, other Quora users are able to edit your company page, so keep an eye on it regularly.

To further build up your company presence, request other people review the topic. It’s another channel for your brand ambassadors to share their positive experience and spread the word.

request topic reviews on quora

If applicable, see if others want to review your business by clicking Request.

To invite people you know to review your topic on Quora, just type in their names.

invite topic reviews on quora

Invite your customers and ambassadors to review your topic on Quora.

If your business is already being discussed on Quora, you can still customize the topic page with an image and description and direct the conversation toward a positive sentiment.

Also to monitor your business and manage its online reputation, subscribe to the topic to see questions in your feed and pin the topic to always see it on your dashboard.

#3: Be Active to Build Your Following

Once you set up your account, go on Quora and examine the content. Read through various questions and answers, follow people who participate in discussions and upvote their updates.

Your upvotes appear on your public Quora profile, so this is a good way to show there’s some relevant activity going on, even if your account is relatively new. Your follows and upvotes appear in users’ Quora notifications, so you have a much higher chance of getting followed back.

upvoted answers on quora

Follow and upvote other people’s answers, so they see your activity and follow you back.

#4: Use Quora as a Research and Brainstorming Tool

When exploring Quora, take lots of notes to better understand the way your topic is covered on the platform. Seek out in-depth case studies and solid content ideas.

Quora search can be filtered to only display the questions, which is a way to get inspiration for article headlines.

questions on quora

Scroll through popular questions in your industry to come up with article titles and content ideas.

Once you have ideas from your Quora research, write articles for your website that answer popular industry questions.

#5: Explore Quora for Competitor Research

Since the Quora community is continuously discussing different products and challenges, it’s an excellent tool for performing competitor research.

Follow any topic on Quora, so questions and answers posted in that topic will appear in your feed and you’re able to stay on top of discussions around your competitors, brands in neighboring niches, partner companies and more.

Search Quora for your competitors’ brand names and browse the discussions. Then follow the relevant threads.

search on quora

Do a navigational search on Quora to see what your competitors are talking about.

Be careful when you chime in on threads that discuss your competitors. You don’t want to post that people should check out your site instead of the competition. However, participating in a generic discussion with your own take never hurts.

Pro tip: I am using Cyfe to spy on my competitors on Quora as well as all over the world. I have a separate dashboard that monitors my competitors’ recent mentions and stats.

#6: Talk to Your Customers

Communicating with your customers is one of the greatest benefits of being active on Quora. Since people are already discussing you and your competitors, personally responding to topics may give you a competitive advantage. It also may win over new customers.

comment on relevant questions on quora

If you’re active on Quora, you can comment, giving you an advantage. Here, the founder of BuzzSumo chimes in on a discussion of BuzzSumo alternatives.

Treat your company image on Quora very carefully. Since your company name is in your bio, you’re answering questions as the official representative. It’s a huge responsibility that should not be taken lightly.

#7: Share Your Quora Expertise on Other Social Media Networks

Quora allows you to auto-share your answers on Twitter, Facebook, LinkedIn, Tumblr and WordPress.com. To do this, just connect any or all of the above to your Quora account using Settings.

cross promote answers on quora

Connect your social accounts to Quora to share answers on other social media platforms.

Sharing answers on other sites brings your expertise outside of Quora, while helping you build up your other accounts.

#8: Analyze Stats to Determine What Works Best

Quora’s free analytics allow you to analyze the content you put on the platform.

This feature will help you find your most popular content in terms of clicks and see what works best with the Quora community.

analytics on quora

Use Quora’s free analytics to determine popular content.

Use Quora analytics to review your most clicked, shared and upvoted content within different periods of time: last 7 days, last 30 days, last 3 months and all-time.